I have a fear for marriage. I’m not “handy” at all. I don’t know electrical systems, plumbing, or tools. What’s worse is, I really don’t know cars. I open the hood and it’s just a mass of metal and wires. I really have no idea when it comes to the workings of cars.
Which is why I’m so happy to have Jiffy Lube in my life. I love that company. There’s never really been a time I’ve gone to one that it wasn’t an actually enjoyable experience. Which is weird. Are you supposed to enjoy an oil change? I don’t know. Here’s some of what’s so great:
- They keep track of your manufacturer’s suggested maintenance time tables and your record of everything you’ve ever had done at Jiffy Lube.
- These records stay consistent among every Jiffy Lube in the country, so no matter where I go, they have a complete history of maintenance on my car and can give informed suggestions.
- If you could get the same work done elsewhere for cheaper, I’ve had several mechanics suggest where to go to get it done.
- Every employee there always seems to be in a genuinely good mood, and they are always eager to share any knowledge they may have about your vehicle or maintenance in general.
- They are really fast. Almost frustratingly so, because I can never seem to get as much reading done in the lobby as I was hoping.
- They will check your “Check Engine” light for free (some dealerships charge $75!)
- Their prices are really stinking good, and they seem to always have some sort of special going on.
And now onto the inevitable “bigger point” of all of this:
As we move further from a “service economy” into what B. Joseph Pine, II and Jim Gilmore (the economist, not the former Virginia Governor) calls an “experience economy“, the customer “experience” matters more and more. Technology and service are becoming ubiquitous and cheap enough that most any company can offer pretty much the same technologies, prices, and services as another. The difference, as we move forward as a society, will increasingly be made based on the experience of the customer–the smell of the coffee in the coffee shop, the music playing at the bar, the customer service of the phone company, and the smile on the face of the mechanic. These will all play crucial parts in the economics of the present and near future.
And Jiffy Lube has won me over. If I get even one person to get one oil change there, I will have done my job in this post. So go get one. There’s most likely a location very close to you. Thank you for reading. And thank you, Jiffy Lube (I wish I could give a Chuck-Norris-from-Dodgeball thumbs up right now).
Has anyone out there had a similar experience with a Jiffy Lube? Or maybe you’ve had a horrible experience with them? What’s your best/worst customer experience with a copmany?